Privacy Policy

Coastal Concrete Coating — Bucksport, Maine

Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

Coastal Concrete Coating (“we,” “us,” or “our”) is a family-run business based in Bucksport, Maine, serving home and business owners throughout central and coastal Maine. We know that when you fill out a form, give us a call, or invite us out to quote your garage, basement, or shop floor, you’re trusting us with more than just your contact information — you’re trusting us to be straight with you.

This Privacy Policy explains what information we collect when you visit coastalconcretecoating.com or contact us, how we use it, and the choices you have. Our commitment is simple and it has always been on our contact form: the information you share with us is for our own records to serve you better — we do not sell, rent, or trade it to anyone else.

1. Information We Collect

We collect information in a few different ways, and we only ask for what we actually need to give you an honest quote and deliver a great-looking floor.

Personal Information You Provide

When you contact us through our website form, by phone, by text, or by email — or when you book an on-site estimate — we may collect:

  • Your first and last name
  • Your email address
  • Your phone number
  • Your mailing or project address (for quotes and on-site inspections)
  • Project details you share with us (square footage, current floor condition, color preferences, photos you send, the goals you have for the space)
  • Payment information, when you move forward with a project (collected and processed securely by our payment provider)

Non-Personal Information Collected Automatically

When you browse our website, certain information is collected automatically, such as:

  • IP address and general geographic location
  • Browser type and version
  • Device type and operating system
  • Pages you visit on our site and how long you spend on them
  • The website or source that referred you to ours
  • Cookie and tracking data (see Section 6)

Customer Communication Records

We keep records of our conversations with you — form submissions, emails, call notes, text messages, appointment details, quote history, and service history — so that we can provide accurate quotes, follow through on what we promised, honor your 15-year warranty, and pick right up where we left off the next time you reach out.

Opt-In Records

If you consent to receive text messages or email updates from us, we keep a timestamped record of that consent, along with the phone number or email address you provided, so that we can prove you asked us to reach out and honor your preferences going forward.

2. How We Use Your Information

We use the information we collect to run our business the way we’d want someone to run it for us. Specifically, we use your information to:

  • Respond to your inquiries and provide the quote, inspection, or information you asked for
  • Schedule, confirm, and remind you about on-site estimates and installation appointments
  • Install your floor and service your project from start to finish
  • Process payments and send invoices, receipts, and warranty documentation
  • Follow up after the job to make sure you’re satisfied and the floor is performing as promised
  • Honor your 15-year warranty and handle any repair or service questions down the road
  • Send service-related messages (appointment confirmations, reminders, scheduling updates, and answers to questions you ask us)
  • Send promotional messages, seasonal offers, or helpful content — only if you’ve specifically opted in to receive them
  • Improve our website, understand what our visitors find useful, and make the site work better
  • Protect our site and our customers from fraud, abuse, and security threats
  • Maintain records of your communication preferences and consent so we stay in compliance with the law and with what you asked us to do

3. SMS / Text Messaging & Compliance

Our Promise on Text Messages: Coastal Concrete Coating DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

Program Description

If you opt in to receive text messages from Coastal Concrete Coating, the messages you may receive include:

  • Quote and estimate confirmations
  • On-site appointment confirmations and reminders
  • Rescheduling updates and day-of arrival notices
  • Answers to questions you sent us or the crew
  • Warranty and service-related follow-ups

We will only send promotional or marketing text messages with your specific, separate consent.

Opt-In & Consent

You will only receive text messages from us if you’ve explicitly opted in — typically by checking a consent box on our website form or by verbally confirming during a call. We keep timestamped records of every opt-in and comply with the Telephone Consumer Protection Act (TCPA) and all other applicable laws.

How to Cancel

You can cancel SMS messages from us at any time. Just reply “STOP” to any text message we send. We’ll send one confirmation message letting you know the cancellation went through, and you won’t receive any further texts unless you opt back in.

Help & Support

Reply “HELP” to any text message for assistance, or reach out to us directly:

  • Phone: (207) 200-1750
  • Email: coastalconcretecoating@gmail.com
  • Hours: Monday through Saturday, 8:00 AM – 8:00 PM (closed Sundays)

Carrier Information & Rates

  • Standard message and data rates may apply, depending on your mobile plan
  • Mobile carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

Message Frequency

Message frequency varies based on your interactions with us. If you’re in the middle of a quote or an install, you may receive several messages in a short period as we coordinate. Outside of active projects, messages are infrequent and service-related.

Age Restriction

You must be 18 years of age or older to opt in to receive text messages from Coastal Concrete Coating.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and text message delivery platforms, is permitted solely to deliver the services you’ve requested. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

The Core Promise: We do not sell, rent, or trade your personal information. Period.

We share your information only in the limited situations described below, and only to the extent necessary to deliver the service you asked for or to comply with the law.

Service Providers

We work with a small set of trusted service providers who help us run the business — for example:

  • Payment processors that handle credit card and deposit transactions
  • Email and SMS platforms that deliver our messages
  • Scheduling and CRM tools that keep our appointments and customer records organized
  • Website hosting and analytics providers
  • Our product manufacturer, Penntek Industrial Coatings, for warranty registration and support

These providers only receive the information they need to do their job for us, and they are required to protect your information and use it only for the purpose we hired them for.

Legal Compliance

We may disclose your information if we’re required to by law, subpoena, court order, or other legal process, or if we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If Coastal Concrete Coating is ever sold, merged, or otherwise transferred, customer information may be transferred as part of that transaction. If that happens, we will notify you and continue to honor the commitments in this Privacy Policy.

SMS Opt-In Data — Excluded

All of the categories above exclude text messaging originator opt-in data and consent. That information will not be shared with any third parties, excluding aggregators and providers of the text message services themselves, who need it to deliver messages to your phone.

5. Data Security

We take reasonable, industry-standard steps to protect the information you share with us, including:

  • Encryption of sensitive information (like payment data) in transit and at rest
  • Secure access controls and authentication on the accounts where your information is stored
  • Regular review of our security practices and the providers we use
  • Prompt notification if a data breach occurs that affects your personal information

That said, no method of transmitting or storing data over the internet is 100% secure. We can’t guarantee absolute security, but we can tell you that we treat your information with the same care we’d want for our own.

6. Cookies & Tracking Technologies

Like most websites, coastalconcretecoating.com uses cookies and similar tracking technologies to:

  • Analyze how visitors find and use our site
  • Remember your preferences (so you don’t have to enter the same information twice)
  • Improve the speed, layout, and content of the site
  • Measure the effectiveness of our pages and occasional ads

You can control cookies through your browser settings — most browsers let you block cookies, delete them, or warn you before accepting them. Blocking cookies won’t prevent you from using our site, but some features may work less smoothly.

7. Your Rights & Choices

You are in control of the information you share with us. At any time, you can:

  • Access or update your information — contact us and we’ll correct or update what we have on file
  • Delete your information — ask us to delete your personal information, and we will do so, subject to any records we’re legally required to keep (such as warranty, tax, or payment records)
  • Opt out of marketing emails — click the “unsubscribe” link in any marketing email we send
  • Opt out of SMS — reply “STOP” to any text message we send
  • Request details — ask what personal information we have about you and how we’ve used it
  • Withdraw consent — withdraw your consent for future communications at any time

To exercise any of these rights, just call us at (207) 200-1750 or email coastalconcretecoating@gmail.com. We will respond as quickly as we can — typically within a few business days.

8. Third-Party Links

Our website may contain links to third-party websites — for example, our product manufacturer (Penntek Industrial Coatings), our Google review page, Facebook, or other sites we think you might find useful. These sites have their own privacy policies, and we’re not responsible for how they collect or use your information. This Privacy Policy applies only to information we collect directly through our site and our own channels.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time — for example, if our business practices change, we add new services, or the law requires an update. The most current version will always be posted on coastalconcretecoating.com with the “Last Updated” date at the top of the page. If we make significant changes, we’ll let you know by email or through a prominent notice on our website.

Your continued use of our website or services after changes are posted means you accept the updated policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please reach out. We’d rather hear from you directly — that’s how this family business has always worked.

Coastal Concrete Coating
Owner: Linwood Bridges
Location: Bucksport, ME 04416
Phone: (207) 200-1750
Email: coastalconcretecoating@gmail.com
Website: coastalconcretecoating.com
Business Hours: Monday – Saturday, 8:00 AM – 8:00 PM | Sunday: Closed

Consent

By using coastalconcretecoating.com, submitting our contact form, or otherwise sharing your information with Coastal Concrete Coating, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described above.

This Privacy Policy is governed by the laws of the State of Maine.